REFUND POLICY

VALERIUM LLC is committed to providing high-quality mouse products and a satisfying shopping experience. We value every order and want to ensure that our customers are well-informed regarding our return policy, refund process, and after-sales services.

This Refund and Return Policy applies to mouse products and related computer accessories purchased through the official VALERIUM LLC website. This policy is established in accordance with applicable U.S. federal and state laws and does not limit any rights consumers may have under the law.

  1. Return Period

Customers may submit a return request to VALERIUM LLC within 30 calendar days of receiving their items.

Requirements are as follows:

  • Return requests must be submitted within 30 calendar days of receipt.
  • Customers are required to provide their order number, details of the purchased item(s), and the reason for the return.
  • We recommend providing photographs of the item(s) to help us verify the return request more efficiently.
  • Please do not return any items without prior confirmation from our customer service team.
  • Requests submitted after the return period will be reviewed on a case-by-case basis, subject to applicable laws.

For items with quality defects, incorrect shipments, or other issues that warrant resolution under the law, the general return period mentioned above does not restrict the rights to which a customer is legally entitled.

  1. Eligible Returns

Subject to applicable laws and our return criteria, returns may be requested in the following scenarios:

General Returns:

  • You have changed your mind after receiving the product.
  • The product does not meet your personal preferences.
  • The product does not suit your specific usage needs.
  • The product’s size, color, or appearance does not match your expectations.

Quality and Order-Related Issues:

  • The mouse fails to connect or function properly.
  • The mouse buttons, scroll wheel, or other features are malfunctioning.
  • The product was damaged during transit.
  • The item received does not match the order.
  • The product has other verified quality defects.
  1. Return Conditions

To ensure a smooth return process, we ask that customers meet the following conditions when returning an item:

  • Please keep the product and its accessories as complete as possible. – Please retain the original packaging, instruction manuals, and any included accessories whenever possible.
  • Provide a valid order number or proof of purchase.
  • For quality-related issues, please provide photographs or videos as evidence for verification.

Special Note:

Customers may request a return within 30 calendar days of receiving their order, even if the item has been opened. Opening an item does not automatically disqualify it from being returned.

For items that have been used, are missing packaging, or are incomplete (i.e., missing accessories), we will review the request based on the specific circumstances, the condition of the item, and applicable laws. We will not automatically reject a return—which is otherwise valid under the law—simply because the item has been opened.

In cases where an item has a quality defect or does not match the order, we will provide an appropriate resolution in accordance with applicable laws.

  1. Return Process

Customers may initiate a return by following these steps:

Step 1: Contact Customer Service

Please contact us via email and provide the following information:

  • Customer name.
  • Order number.
  • Product name.
  • Reason for return.
  • Photographs of the item or a description of the issue (if applicable).

Step 2: Return Review

Our customer service team will verify your order details and the reason for the return, typically responding within 24 business hours.

Step 3: Receive Return Address

Once your return request is approved, we will email you the specific return address along with relevant return instructions.

Step 4: Ship the Item Back

Please return the item according to the provided instructions. We recommend keeping a record of your tracking number and proof of shipment.

Step 5: Product Inspection

Upon receiving the returned item, we will inspect its condition and verify the order details. We will then determine the appropriate next steps based on the reason for the return and our applicable policies.

  1. Return Address

All returns must be sent to the address we provide, only after you have contacted customer service and received confirmation for the return.

Return Address:

105 N HIGH ST
SHILOH, IL 62269

Please do not ship any items back without first obtaining return confirmation, as this may prevent your package from being identified or processed in a timely manner.

6. Refund Policy

Once a return request has been reviewed and meets the criteria for a refund, VALERIUM LLC will issue the refund using the original payment method.

Refund terms are as follows:

  • Refunds are generally issued to the original payment method used by the customer.
  • The refund amount is determined based on the actual order and applicable refund conditions.
  • Approved refunds will be processed through the original payment channel.
  • Banks or payment institutions may require additional time to credit the funds to your account.
  • Customers will be notified regarding the status of their refund processing.

In cases involving product quality issues, incorrect shipments, or other circumstances where a refund is required by law, we will assume responsibility in accordance with applicable laws.

  1. Refund Processing Time

We strive to process refund requests efficiently; the following are estimated timeframes:

Refund Stage | Estimated Time
Response to return request | Within 24 business hours
Return shipment | Depends on logistics/shipping conditions
Inspection upon receipt of returned item | 2–5 business days
Initiation of refund | 1–3 business days after approval
Credit to bank or payment account | Typically 5–10 business days

These are general estimates. Actual processing times may vary based on the turnaround speeds of logistics providers, banks, card issuers, and payment service providers.

  1. Return Shipping Costs

Responsibility for return shipping costs is determined by the reason for the return:

Returns for personal reasons:

If a customer requests a return due to a change of mind, personal preference, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law or agreed upon by us.

Product quality issues or incorrect items:

If it is verified that the return is due to product quality issues, damage during transit, or an error by VALERIUM LLC (such as shipping the wrong item), we will cover the return shipping costs in accordance with applicable law and provide an appropriate resolution.

  1. Exchange Policy

If a customer receives a mouse with a quality issue, or if the item received does not match the order, the customer may contact us to request an exchange.

Exchange requests are subject to order verification and an assessment of the product’s condition. If an item qualifies for an exchange, we will arrange for a replacement, subject to product availability.

If a suitable replacement is unavailable, we will provide a refund or another reasonable solution, in accordance with applicable law and the specific circumstances of the customer’s case.

  1. Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible.

  • Orders that have not yet entered the processing or shipping stage may be cancelled.
  • Orders that have already been shipped may not be eligible for direct cancellation and must instead be handled according to our return policy.
  • Once a cancellation is approved, the refund will be issued via the original payment method.
  • We reserve the right to pause an order and conduct necessary verifications if there are any irregularities in payment or suspicions of fraud.
  1. Exceptions to Return Eligibility

To the extent permitted by applicable law, the following circumstances may affect the approval of a return request:

  • The product has been damaged due to improper use or human-caused factors.
  • The product has malfunctioned as a result of unauthorized modifications or repairs.
  • The product is missing essential accessories, making it impossible to reasonably verify that the return is complete.
  • The customer has provided false order information or engaged in clear return fraud.

However, these terms do not exempt us from legal obligations regarding product quality, non-conforming goods, or other non-waivable consumer rights.

  1. Payment and Refund Security

VALERIUM LLC utilizes Stripe as a third-party payment processing service provider.

Stripe is an independent payment processor and is neither a partner brand nor an affiliate of VALERIUM LLC.

Refunds for eligible items will be issued via the original payment channel. Customers generally do not need to register for or log into a Stripe account to complete their initial payment.

The time required for a refund to be credited to your account may depend on the processing procedures of the payment service provider and your bank.

  1. Contact Us

If you have any questions regarding return requests, the status of a refund, product quality, or the exchange process, please contact us using the methods below. Company: VALERIUM LLC
Address: 105 N HIGH ST
SHILOH, IL 62269
Email: ijason@farthalis.com

Please include your order number and details regarding your issue in your email so that we can assist you more efficiently.

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